> For the complete documentation index, see [llms.txt](https://docs.cottfile.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.cottfile.com/clerk-guide/overview.md).

# Overview — The Review Queue

The review queue is where you manage incoming e-filings for your court. When you open the Clerk Console, the queue is the first thing you see.

## Sidebar Navigation

The Clerk Console sidebar gives you access to:

* **Dashboard** -- The filing review queue (your home screen).
* **Notifications** -- Filing assignments, acceptance/rejection confirmations, urgent alerts, judge returns, and general activity. Filter by category: Assigned, Accepted, Rejected, Urgent, or Activity. Mark individual or all notifications as read.
* **Printing** -- Your personal print queue for documents you need to print. A badge shows how many items are waiting.
* **Settings** -- Parish-level configuration (visible to Clerks and Court Admins only). See [Settings](#settings) below.

## The Filing Queue

Your queue is a sortable, searchable table organized into tabs by filing status. It is not a drag-and-drop board -- you click a row to open the filing in the review screen. The top-level tabs are:

* **Received** -- New filings that have not been opened yet, plus filings already under review.
* **My Drafts** -- Filings you (the clerk) have started and saved but not yet processed.
* **Processed** -- Filings you have finished with. This tab has four sub-tabs:
  * **Accepted** -- Filings that passed review and have been recorded.
  * **With Judge** -- Filings routed to a judge and awaiting their decision.
  * **Rejected** -- Filings that were sent back to the filer.
  * **Payment Failed** -- Accepted filings whose payment did not go through.

Rows are sorted by **priority first**, then by **time entered** (oldest first). Urgent filings always float to the top. There is no inline accept or reject in the table -- every decision happens on the review page.

{% hint style="info" %}
**📹 GIF:** The clerk queue table showing filing rows under the Received tab, switching to the Processed tab and its Accepted / With Judge / Rejected / Payment Failed sub-tabs, with priority badges and time-in-queue indicators visible on each row.
{% endhint %}

## Queue Item Details

Each row in the queue shows:

* **Filing number** and **case number** (if filing onto an existing case)
* **Case title** -- derived from the parties (e.g., "Smith v. Jones")
* **Filer name** and bar number
* **Case type** (Civil, Criminal, Family, etc.)
* **Document count** and lead document type
* **Priority badge**
* **Assigned clerk** (avatar with initials)
* **Fee amount** and fee waiver indicator
* **Time in queue** (relative, e.g., "12 minutes ago")

New-case filings are marked so you can distinguish them from filings on existing cases.

## Priority Levels

Filings carry one of four priority levels:

| Priority   | When Used                                        |
| ---------- | ------------------------------------------------ |
| **Urgent** | Time-sensitive matters (TROs, emergency motions) |
| **High**   | Expedited requests or elevated by a routing rule |
| **Normal** | Standard filings (default)                       |
| **Low**    | Informational or non-time-sensitive filings      |

You can change a filing's priority from the review screen.

## Assignment

When you open a SUBMITTED filing for review, the system automatically assigns ("claims") it to you. The filing moves to **Under Review** and your name appears on the queue row.

To reassign a filing to another clerk, open the filing and use the **Assign** dropdown in the review panel. Only active clerks at your court appear in the list.

## Auto-Refresh

The queue refreshes automatically every 30 seconds. You can also refresh manually with the refresh button in the toolbar. Each tab shows the total item count.

## Filtering and Sorting

Use the search bar to filter by filing number, case number, filer name, or case title. You can also:

* Sort any column by clicking the column header.
* Switch tabs (Received, My Drafts, Processed) to focus on one stage.
* Filter by case type, priority, or assigned clerk using the filter controls.

{% hint style="info" %}
**📹 GIF:** Using the search bar to filter the queue by filing number, then using the filter controls to narrow by case type and priority, showing the filtered results update in real time.
{% endhint %}

## Opening a Filing

Click any row to open the filing in the review screen. The system will:

1. Assign the filing to you (if it is unassigned).
2. Move the filing to **Under Review** (if it was a newly submitted filing).
3. Load the document viewer and review panel.

After you accept or reject a filing, you are returned to the queue. The system automatically advances to the next filing in the queue if one is available.

{% hint style="info" %}
**📹 GIF:** Clicking a filing row in the Received column, the filing opening in the review screen with the document viewer and review panel, the filing status changing to Under Review.
{% endhint %}

## Accepted Filings View

The Processed tab's **Accepted** sub-tab groups filings by case. Each case row shows the total document count and total fees across all filings. Expand a case row to see individual filings.

{% hint style="info" %}
If your court account is not associated with a court, you will see a message asking you to contact an administrator. Only clerks assigned to a court can access the queue.
{% endhint %}

## Settings

Clerks and Court Admins have access to the **Settings** area from the sidebar. Settings is a separate section with its own navigation for managing your parish's configuration:

* **Parish Profile** -- View and update your court's name, code, locations, and jurisdiction details.
* **Filing Types** -- Manage the case types and subtypes available to filers.
* **Docket Entries** -- Configure the document types used in your court.
* **Fee Schedules** -- Set up and maintain filing fee schedules by case type and document type.
* **Queues** -- Create and configure the review queues that organize your workflow.
* **Routing Rules** -- Define rules that automatically route filings to specific queues or clerks based on case type, document type, or other criteria.
* **Staff** -- Manage clerk and staff accounts for your court.
* **Announcements** -- Post announcements visible to filers using your court.
* **Reports** -- Access filing volume, processing time, and other reports for your court.


---

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